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Why Chatbots Fail

Common Issues with Chatbot UX Chatbots are relatively new, and like all new developments, there will be teething problems and user experience difficulties that present challenges to those wishing to use the innovation. This doesn’t mean that you shouldn’t engage with the technology and the …

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Making Chatbots Usable

Tips to Improve Chatbot UX As chatbots are a relatively new development, there has yet to be a set of common standards or practices adopted for their design and function. These will come with time; and user testing and user experience will contribute significantly to how these criteria and princ…

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The Impact of Chatbots on User Experience

User Interaction with Chatbots Obviously, your aim with providing a chatbot is to improve user experience. If you fail to accomplish this, you haven’t really achieved anything no matter how clever or innovative your technology is. But what sorts of objectives should you be setting for a chatbo…

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Common UX mistakes in Chatbots

When chatbots go bad Chatbots offer the promise of great things for the future – but they also contain massive potential pitfalls and failures if they are not properly considered, designed and developed. There have been some recent examples of ventures from major international corporations whe…

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Chatbot Conversation Design

What are Chatbots? You might never have heard of chatbots or you might have heard of them but have no idea what they are or how they work. The simple explanation is that they are user services which function by a set of protocols (or in more advanced cases using artificial intelligence) and are …

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Usability Testing for Sales Optimisation

Increasing Conversions on your Site Whichever way you cut it and regardless of what secondary objectives your website serves, the bottom line for most people is sales. There are many ways of achieving this and lots of variant opinions on what is the best method – hard v soft sell,…

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How to view Usability Testing without a Research Facility

Remote Viewing It is often useful for both clients and testers to be able to observe usability testing as it is happening not only to potentially provide guidance and view users’ actions and possible difficulties, but also just to get the feel of the process and to pick up ideas for future analy…

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Unmoderated Usability Testing

Moderated Vs Unmoderated Testing During unmoderated usability testing, there is no direction or guidance given to the users for the duration of the testing. The users are given the task, complete it by themselves and the results are analysed without reference to their thought process or actions. T…

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Usability Testing of Responsive Web Design

Usability Testing on Multiple Platforms Usability testing responsive web design (RWD) means testing across multiple platforms, often simultaneously or in tandem. This is not always easy or affordable so you might have to make some tough decisions right at the outset of the project . For example i…

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Homepage Usability Testing of Responsive Designs

Responsive Web Design Obviously, your homepage is one of the most important pages on your site. It is often the first page many users see and frequently the place from which they navigate. The page gives users a first impression and an indicator of the nature and quality of your site, therefo…

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