Blog

Anticipatory Design & User Experience

What is Anticipatory Design? You might not have heard the term ‘anticipatory design;’ but it is already  becoming the next big step in the online environment. Looking back, the original purpose of electronic and online information provision was to give users a greater amount of choice and d…

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How Chatbots can help your Business

How to integrate Chatbots into your organisation Chatbots are gaining traction in the online marketplace – and it is little wonder they are, as they offer great benefits and potential savings to website owners and managers. As technological advances continue to drive web commerce development t…

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Designing Better Chatbots

How to Build a Superior Chatbot The many potential uses of chatbots means that designers need to be conscious of, and pay attention to, certain aspects of design in order the maximise the effectiveness of their bot development. It is pretty clear that the most beneficial uses require a certai…

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How To Use Bots More Effectively

Improving User Experience using Chatbots Chatbots are already being used for a variety of purposes, some of which won’t have been envisaged when the concept was first piloted. Imaginative and creative use of the facility can bring great benefits to your online business and give you an appreci…

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Potential Pitfalls for Augmented Reality in Retail

User Experience Issues with AR We have previously looked at the great potential that Augmented Reality (AR) offers to high street retailing operations – but there are risks and major issues involved with its use that businesses need to make allowance for, in developing and testing. Like all ne…

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How Augmented Reality Can Transform Retail

How AR can enhance User Experience Bricks and mortar retailers have taken a battering pretty consistently since the internet first began to offer retail sales. High street locations have been looking to find new methods, innovation and edges over their online counterparts ever since but without …

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UX & Augmented Reality

Designing for Augmented Reality  So what is augmented reality and how does it relate to, and enhance, the user experience? The term augmented reality has recently sometimes been used in contexts to which it doesn’t accurately apply. Augmented Reality (AR) is a technology that allows the integ…

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Testing Conversational Interfaces

Usability Testing on Chatbots Chatbots are a great innovation and certainly an indicator as to where the industry is heading. But they are also in their relative infancy and provide plenty of scope for errors – and even full-blown disasters – to occur in their deployment and interaction with…

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Why Chatbots Fail

Common Issues with Chatbot UX Chatbots are relatively new, and like all new developments, there will be teething problems and user experience difficulties that present challenges to those wishing to use the innovation. This doesn’t mean that you shouldn’t engage with the technology and the …

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Making Chatbots Usable

Tips to Improve Chatbot UX As chatbots are a relatively new development, there has yet to be a set of common standards or practices adopted for their design and function. These will come with time; and user testing and user experience will contribute significantly to how these criteria and princ…

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