Blog

Interview Series: UX Industry Insights

At Usability 24/7 we are fortunate to work with our network of international UX researchers within our Accredited Practitioner Program. We decided it would be great to talk to our researchers and get an insight into their industry experiences as well as find out what is unique about UX in their …

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The EU General Data Protection Regulation (GDPR)

The protection of personal data has been enshrined in UK and EU for some time but, in 2016, the first major change in this area was passed into law and businesses have to be compliant with its terms by May 2018. Now you might think Brexit makes this unnecessary but we are going to be part of the…

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How to use Customer Journey Maps

Once you have gathered the relevant data on customer journeys, you need to put it into a useful form and then share it around your organisation so that staff can understand the principles and learnings from the process and begin to use them in their everyday jobs and dealings with your customers…

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5 Tips for Creating Customer Journey Maps

Starting out on the process of customer journey mapping might, at first, appear daunting – and it certainly does present challenges which shouldn’t be underplayed. However, it need not be as complex as it might seem. Here are five tips you can follow to get you started. The exerc…

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How to create a Customer Journey Map

A customer journey map will feature a number of useful and critical elements in order to perform its function in an optimum way. Most of these elements will focus on some characteristic of the user; The first thing to determine is whose journey are we mapping and where they are going/what they …

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Customer Journey Mapping

What is Customer Journey Mapping?  A user or customer journey is the journey your user takes to get from one place to another on your site. But it can also offer a lot more insight than this and actually plot the whole life-cycle of a customer’s relationship with your organisation from their…

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Interview Series: UX Industry Insights

At Usability 24/7 we are fortunate to work with our network of international UX researchers within our Accredited Practitioner Program.We decided it would be great to talk to our researchers and get an insight into their industry experiences as well as find out what is unique about UX in their h…

Read More

Interview Series: UX Industry Insights

At Usability 24/7 we are fortunate to work with our network of international UX researchers within our Accredited Practitioner Program.We decided it would be great to talk to our researchers and get an insight into their industry experiences as well as find out what is unique about UX in their h…

Read More

Interview Series: UX Industry Insights

At Usability 24/7 we are fortunate to work with our network of international UX researchers within our Accredited Practitioner Program. We decided it would be great to talk to our researchers and get an insight into their industry experiences as well as find out what is unique about UX in their …

Read More

Augmented Reality in the Healthcare Industry

While the healthcare market might not be the first area you might think of in relation to augmented reality, it is one of the sectors that is embracing this technology and using it in innovative and highly imaginative and instructive ways to improve user experience in all fields of operation. Au…

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