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Usability Testing of Responsive Web Design

Usability Testing on Multiple Platforms Usability testing responsive web design (RWD) means testing across multiple platforms, often simultaneously or in tandem. This is not always easy or affordable so you might have to make some tough decisions right at the outset of the project . For example i…

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Homepage Usability Testing of Responsive Designs

Responsive Web Design Obviously, your homepage is one of the most important pages on your site. It is often the first page many users see and frequently the place from which they navigate. The page gives users a first impression and an indicator of the nature and quality of your site, therefo…

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My Account Usability Testing

Online User Accounts The My Account area of a website is where a customer visits to find their personal and financial details and history of account transactions, orders, deliveries etc. It tends to relate poorly to the transactional parts of the site simply because it is more of a record area rat…

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Mortgage Journey Usability Testing

The problems with Online Mortgage Application Forms Online Mortgage application forms are often lengthy and complicated documents that put users off even attempting completion. Even though the nature of the operation requires a lot of information forms can often contain confusing inputs and unclea…

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Basket Usability Testing

Optimising Checkout Usability Online shopping baskets (or shopping carts) are a very important part of the sales closing process; as a bad shopping cart experience, can cause a potential customer to abandon the purchase right at the point where you have converted them into a sale. This is a more c…

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Usability Testing on Forms

Best Practices for Form Usability Why is form usability important? Usability Testing on forms is important for two major reasons; firstly, if you have bothered to include a form you must want people to complete it so you can capture the information for the purpose you intend; the less usable…

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The Many Faces of Usability Testing

Methodologies and Objectives of Usability Testing When usability testing is discussed many of those involved in the conversation might not even be aware that there is one more than one type of testing and this can cause confusion. When we refer to different types of usability tests we are talking…

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Usability Testing for Agencies

The Value of Usability Testing The value of usability testing is not always appreciated by non-specialists and sometimes convincing them of its usefulness can be a challenge If you are an agency in this position here are some pointers and tips as to how sell usability testing as an integral part …

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Using an Extra Participant in Usability Testing

Trailling Usability Testing Usability testing can be an expensive business so you need to make sure that everything is as focused as possible so that you get the most from your sessions in terms of usable, relevant data. One way of doing this is by trialling the test. This can be done in several…

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Usability Testing for Customer Loyalty

How usability testing contributes to customer loyalty Usability testing can be used for many specific aspects of website usability and to test customer loyalty is one of them. Customer loyalty is very important for any business; it leads to repeat business from the loyal customers and also encour…

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