Resource Centre

Here you will find our latest and archived usability resources to include: eBooks, eGuides, case studies, Webinars, Whitepapers and much more.

eCommerce User Reseach in China – Boden

Premium online fashion brand, Boden commissioned us to conduct eCommerce user research in China as part of their international strategy. Using our team of global accredited practitioners we provided essential local knowledge that helped the project to run efficiently. Read more about the project an…

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Mobile First Case Study – My Home Move

My Home Move is a market leading brand that helps tens of thousands of people to move home every year by providing them with conveyancing services. We were commissioned to carry out user research to drive conversion with their mobile first strategy. Read More about this project here in this case…

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International user research guide updated

Due to globalisation and the digital revolution that has enabled it, in as little as ten years the world has become a much smaller place. Although it is now easier to communicate and conduct business halfway across the world, the cultural differences, divides and expectations that existed before, s…

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Usability testing project briefing document

We get quite a lot of enquiries from people that ask us to help them write their usability testing brief. This could be for a variety of reasons but often it is because they are unsure about what information we will need in order to provide an accurate proposal or statement of work. It happened so …

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Usability24/7 user Experience Core Principles

User Experience Core Principles This document provides a detailed explanation of the core user experience principles that guide our organisation – Usability24/7 and our vision. Our core user experience principles connect all of our methodologies and services to our vision and provide clarity ab…

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Usability testing check list

Usability testing project check list We use this project check list for every usability project we run to make sure we are completely prepared when we get to the research sessions. Not every category applies to every project and so frequently we will put an 'N/A' in the check column but it allows …

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eGuide bumper eCommerce usability guide

The bumper eCommerce website usability guide provides a range of insight and suggestions for improving your eCommerce website performance. The guide takes a detailed look at each stage of the purchase process with recommendations plus guidance from actual usability studies. Packed full of illustrat…

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New eGuide Agile development and user experience

Agile development is a relatively new concept, the popularity of which has increased considerably over the past ten years. Currently enjoying a phenomenal adoption rate among development teams building everything from websites and applications, to software products and systems, Agile is no flash in…

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Usability testing example report

We ran a short usability testing study in order to create this example report which you are welcome to download. The research consisted of 6 sessions using the Three website by way of example. We have no affiliation with Three and they are not a client (yet). The purpose of the example report is …

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UX maturity model

UX adoption maturity model We created this UX adoption maturity model after spending 15 years observing how organisations struggle with the challenges associated with developing a UX capability. We use the maturity model when helping organisations develop a strategy and roadmap and are happy for y…

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